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SaaS Refund Policy

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Return Policy for AISHE SaaS (AIaaS) Product

 

1. Introduction

This policy governs refund processes related to the cloud-based software service called AISHE. AISHE is a SaaS (Software as a Service) platform that users access over the internet. This policy covers all terms and conditions regarding subscription fees, free trial periods, and other payments.

2. No Refunds

Generally, there are no refunds for AISHE , except where required by law. This includes:

  • Fully or partially used billing periods (e.g. monthly/annual subscriptions).
  • Refund requests for unused days .
  • Refund in case of early termination of subscription period .

In special cases, such as illegal errors or failure of the service to comply with its described characteristics, a refund is possible.

3. Free Trial Period

3.1. Duration and Scope

Users can test AISHE for 14 days for free and unlimited . The trial period is tied to the device the user first logs into the system and ends automatically when the period expires.

3.2. Turkish Consumer Protection Law (Law No: 6502)

In Turkey , a 14-day objection period (warranty period) is valid for digital services . However, this period ends when AISHE starts to be used actively. The user must approve this situation before the trial period starts.

3.3. Retry

The trial period is given once for each device . It is not possible to try again on the same device after the first use.

4. Subscription and Payment

4.1. Paid Use

At the end of the trial period, in order to use AISHE, the user must pay the monthly fee according to the current price list . Prices can be found at [Price List Link] and may vary depending on the package.

4.2. Device-Based License

The license is tied to the device on which the trial period is used. If the device is changed, a new license must be purchased.

4.3. No Automatic Renewal

The subscription is renewed only with payment made by the user. In case of non-payment, the license expires. Usage can be resumed with a new payment.

5. Non-Refundable Situations

Refund requests will be rejected in the following cases :

  • Change of mind (lack of post-purchase user satisfaction).
  • Partial or total unavailability of the Service .
  • Technical issues with the user's system (e.g. internet connection, hardware incompatibility).
  • Failure of the features of the Service to meet user expectations , but other than error or breach of contract.

6. Subscription Cancellation and Extension

6.1. Subscription Renewal

The subscription is renewed monthly according to the current price list. For cancellation, the user must request at least 3 business days before the end of the period.

6.2 Consequences of Cancellation

A canceled subscription expires at the end of the current billing period. User-generated data remains accessible for 30 days , after which it is deleted (unless a new subscription is purchased).

7. Refund Request Process

Refund requests are only considered in cases required by law or expressly stated in this policy. For the request, the user must:

  • Must provide name, email address and transaction information (invoice number/ID).
  • The reason for the return must be detailed. Requests will be evaluated within 7 business days
    at the latest . Applications must be sent to [info@ainengroup.com].

8. Legal Notices

8.1. Disclaimer

AISHE is provided "as is". It cannot be held liable for damages resulting from use or non-use, but damages caused by intent or gross negligence are excluded.

8.2. Compliance with Turkish Law

This policy complies with Turkish legislation. In cases where a refund is required by law (e.g. faulty service), requests can be reviewed and a refund can be made.

9. Publication Places of the Policy

This return policy:

  • It can be accessed in the "Corporate > Legal Information" section on the website.
  • It is displayed to the user during the registration and payment processes.
  • It is available in the AISHE app under the "Settings > Legal" tab.

10. Changes

This policy may be updated at any time in accordance with legal requirements. Changes will be posted on the website and will come into effect. Existing customers will not be affected by the changes, but significant changes will be notified by email.

 

Note: Compliance with Turkish Law

The 14-day trial period is in line with the objection period in the Turkish Consumer Protection Law . The right to object ends when the user uses the service during the trial period. This situation must be clearly stated to the user and approval must be obtained before the trial begins.

  • Turkish Consumer Protection Law (Law No: 6502).
  • Recht compact Türkei (Germany Trade and Invest, 2023).
 

Last Updated: 05.05.2025

 

Attachment:

1. IaaS (Infrastructure as a Service)

IaaS provides virtualized infrastructure resources (server, storage, network, etc.) to the user as a service over the Internet. Users can use this infrastructure to install operating systems and applications.

  • Functions :
    • Flexible provisioning of virtual machines, storage, and network resources.
    • It replaces traditional physical servers.
     
  • Areas of Use :
    • Big data analysis, web site hosting, development-test environments.
     
  • Advantages :
    • Cost savings (no need for infrastructure investment), scalability.
     
  • Examples :
    • Amazon Web Services (AWS) EC2, Microsoft Azure Virtual Machines, Google Compute Engine.
 

2. PaaS (Platform as a Service)

PaaS provides developers with a complete platform for application development, testing, and deployment . Users do not have to manage the infrastructure; they just focus on the application.

  • Functions :
    • Development tools, database management systems, middleware and runtime environments.
    • Multi-user support and integrated development environments (IDE).
     
  • Areas of Use :
    • Mobile/web application development, microservices architectures.
     
  • Advantages :
    • Reducing development time, cost optimization.
     
  • Examples :
    • Google App Engine, Microsoft Azure App Services, Heroku.

3. SaaS (Software as a Service)

SaaS allows users to use fully functional software directly over the internet. The software is hosted on the cloud and provided on a subscription model.

  • Functions :
    • Applications directly accessible to the user (e.g. email, CRM, office software).
    • Automatic updates and centralized management.
     
  • Areas of Use :
    • Digitization of business processes (e.g. Salesforce, Zoom).
     
  • Advantages :
    • Zero installation and maintenance costs, access from anywhere.
     
  • Examples :
    • Microsoft 365, Google Workspace, Slack.

4. AIaaS (Artificial Intelligence as a Service)

AIaaS allows users to use AI technologies like machine learning (ML), natural language processing (NLP), and computer vision over the cloud. Users can use these services to train their own AI models or integrate existing APIs.

  • Functions :
    • Ready-made AI models (e.g. image recognition, chatbots), data processing and analysis tools.
    • Scalable compute resources (GPU/TPU).
     
  • Areas of Use :
    • Automation in customer service, predictive analytics, intelligent applications.
     
  • Advantages :
    • Elimination of the cost of setting up AI infrastructure, rapid prototyping.
     
  • Examples :
    • Google Cloud AI, Amazon SageMaker, IBM Watson.
 

Key Differences and Comparison

Feature
IaaS
PaaS
SaaS
AaaS
User
IT Managers
Developers
End Users
Data Scientists/Analysts
Level of Control
High (infrastructure)
Medium (platform)
Low (application)
Mid/Top (AI models)
Scalability
Yes
Yes
Yes
Yes
Example Usage
Server hosting
Mobile application development
Email service
Predictive analytics
 

Applicability and Competitive Advantage in Türkiye

As digital transformation progresses rapidly in Türkiye, IaaS, PaaS, SaaS and AIaaS models provide businesses with:

  • Cost savings (by reducing infrastructure investments),
  • Business flexibility (using resources on a need basis),
  • Provides innovative solutions (by developing smart applications with AIaaS).

For example, a Turkish startup can integrate a chatbot in customer service using AIaaS or quickly develop a mobile application with PaaS. These models increase Türkiye's competitiveness in the technology sector.

Last Updated:  05.05.2025